●Update: For users who got error code:500 detail code:992 after moving their Pokémon from Pokémon Bank to Pokémon HOME and could not launch Pokémon HOME. [Wednesday, February 20th, 3:25 pm (JST)]

[The situation]

This is an error that occurs when there was an issue with some of the Pokémon you moved, or if some of the Pokémon you moved were obtained by unauthorized means.

It can be solved by updating your Pokémon HOME application to the latest version (1.0.7 or later).

Since the application cannot be launched if you have any Pokémon with issues that were mentioned above, we have modified the application so that such Pokémon are displayed with an "Egg" icon.

Pokémon that are displayed with an "Egg" icon cannot be modified or moved.Additionally, if you have any Pokémon in your boxes that would cause the abovementioned error, you might not be able to move them, so please sort your Pokémon into boxes of Pokémon that do not have issues and Pokémon that have issues, and move them that way to ensure that you will not encounter any problems.Please note that we will not be able to tell you which Pokémon do and do not have issues, so please check by yourself. Thank you for your cooperation and understanding.